INKA Insurance Policy Cancellation and Refund Policy
INKA acts as a distributor of insurance products and facilitates the purchase of policies from various insurers. While INKA provides a platform for customers to manage their policies and initiate cancellation requests, the actual processing of cancellations and refunds is subject to the individual insurer's policies.
Key Principles:
- Multiple Cancellation Channels: Customers can choose to initiate a cancellation request either directly with the insurer or through their INKA dashboard.
- Facilitation through INKA Dashboard: If a customer chooses to initiate the cancellation through their INKA dashboard, INKA will forward the request to the relevant insurer for processing.
- Insurer's Policy Prevails: The final decision on cancellation and the refund amount (if any) rests solely with the respective insurer and will be governed by their specific policy terms and conditions.
- Refund Processing Time: While INKA aims to facilitate prompt processing, the actual time for refund processing depends on the insurer. In most cases, refunds are expected to be processed by the insurer within 15 days of the cancellation request being submitted (whether directly to the insurer or through the INKA dashboard). However, this timeframe is not guaranteed and may vary.
- Cancellation Window Post-Delivery: If a physical policy document has been delivered to the customer, a refund may be possible if the cancellation request is submitted (either directly to the insurer or through the INKA dashboard) within 30 days of the delivery date. However, this is subject to the individual insurer's policy and approval. Some insurers may have shorter or different cancellation windows, or may not offer refunds after delivery.
- No Guarantee of Refund: INKA does not guarantee refunds. The eligibility for a refund, the refund amount, and the processing time are determined solely by the insurer.
- Additional Documentation: In some cases, the insurer may require additional documentation from the customer to process the cancellation and refund. If the request is made through INKA, we will inform the customer of any such requirements and assist in facilitating the submission of these documents to the insurer.
Process (for requests through INKA):
- Cancellation Request: The customer initiates a cancellation request through their INKA dashboard or writes to customersupport@inkasure.com.
- Additional Documentation (if required): INKA informs the customer if the insurer requires any additional documentation.
- Forwarding to Insurer: INKA forwards the cancellation request and any required documentation to the relevant insurer.
- Insurer Processing: The insurer reviews the request based on their policy terms and conditions.
- Refund (if applicable): If the cancellation is approved by the insurer, they will process the refund.
- Communication: INKA will keep the customer informed about the status of their cancellation request as communicated by the insurer.
Important Disclaimer:
INKA is not liable for any delays or decisions made by the insurer regarding cancellations and refunds. Customers are advised to review the policy documents and terms and conditions provided by the insurer at the time of purchase for detailed information on cancellation and refund policies. For any specific questions or concerns regarding cancellation and refunds, customers should contact the insurer directly or use the support features available through the INKA dashboard for assistance in contacting the insurer.